Let me start by saying that I appreciate all feedback that our valuable customers provide. As a business owner I am the first to admit that I myself nor my staff is 100% perfect 100% of the time. We do occasionally make mistakes.
Furthermore, I will state that as the owner I am committed to ensuring that each one of our clients is given the respect they deserve to their home and property as well as to them personally.
With nearly 98% of all clients rating us at a 5 out of 5, we are glad to accept this constructive review and use it for a training opportunity to strengthen our company to 100%.
Steps of action we are taking as a company:
I acknowledged, addressed and confirmed Mr. M’s concerns he placed regarding his experience. And I am currently offering him an opportunity to allow me to personally step in and make it up to him. (Awaiting a return call.)
I took procedural actions to implement and further develop our company’s policies on client awareness. This includes our clients’ experience with regards to their satisfaction and more importantly communication procedures we have in place.
Also, it is with regret that Mr. M was the last client we provided work for prior to hiring and training a Quality Control Manager and Customer Service Representative to remain on site 100% of the time.
Our goals moving forward:
With additional measure taken, we can’t guarantee that all clients will agree with the other 98%, but it’s our goal to grow from this and further develop our client awareness, communication and satisfaction.
We thank everyone for understanding.
– Brad Pagel, Owner/CEO